“Sunwai is a customer complaint service portal and Mobile app launched by the State Bank of Pakistan (SBP), providing a centralized platform for banking customers to easily register their complaints. Customers can utilize this platform to submit their complaints about banking products or services”.

Sunwai is accessible through a web browser as well as through mobile application, both on Android and iOS. Registered users can lodge complaints at their convenience in either English or Urdu languages.

For more information, please visit https://sunwai.sbp.org.pk/about-us.html