1. Is this a Current account or savings account?
2. How the Soneri Mustaqeem Asaan Saving Account works?
3. Can a bank open Asaan Account of non-residents or foreign nationals?
4. Is there restriction on Asaan Accounts for cross border (outward) transactions?
5. Is it mandatory to strictly impose total per month debit limit and total credit balance limit i.e. Rs. 1,000,000? Is there any exception?
6. Is it permissible to allow transactions beyond the specified limits in customers Asaan Account and impose charges on breach of such limits?
7. Whether a bank is obligated to dishonor the transactions in Asaan Account in excess of specified limits?
8. Can the transaction/balance limits and low risk category specified for Asaan Accounts be applied to regular accounts?
9. What should a bank do if a customer repeatedly requests for transactions higher than specified limits for Asaan Accounts?
10. If Term Deposit Receipt (TDR) is to be issued from Asaan Account, whether the amount lying in TDR will be clubbed with the balance available in Asaan Account for calculating total Credit balance?
11. There is regulatory requirement that Account Opening Form (AOF) should not exceed one page and the same should be available in Urdu and English. Terms & Conditions (T&Cs) or any declaration should be simple, clear and legible in Urdu and English and the same may be printed overleaf of AOF. How would the AOF and T&Cs cater to the requirements particularly in case of joint accounts on one pager form?
12. Whether an undertaking by the customer regarding sources of funds/income in the account is sufficient in lieu of Proof of Profession?
13. When a bank opens Asaan Account on the basis of Passport or Pension Book how will the verification of customer be completed?
14. If passport or Pension Book is used as identity document and verisys shows that CNIC is expired, will NADRA slip & undertaking for provision of renewed CNIC be required?
15. If passport is expired, what additional documents will be required for Asaan Account?
16. If one person opens one Asaan Account on his/her CNIC and then requests another Asaan Account on the basis of his/her passport or pension book, can such account be opened?
17. Whether both types of verification from NADRA i.e. Verisys and Biometric are necessary for Asaan Account?
18. As per the Guidelines, Asaan Account will not be activated for debit transactions until NADRA verification is completed. Is it permissible to apply debit block till activation of ATM Card or issuance of cheque book to Asaan Account holder?
19. As per SBP Guidelines, where the biometric thumb impression of customer (verified from NADRA) is taken by the bank, the account may be activated for debit and credit transactions instantly. In this case, do banks need to take copies of the identification documents from the customer as the person has already been verified from the data base of NADRA?
20. Can a bank demand more than Rs. 100 as initial deposit for opening Asaan Account?
21. What is preferred mode of refund of initial deposit to customers in case of negative NADRA verification or decline of request of opening the account due to any reason?
22. What mechanism should be followed to set/apply the minimum service charges on Asaan Account?
23. If a bank wants to reduce charges for Asaan Account holders, can it be done through an addendum to Schedule of Charges (SOC) as it cannot be revised during half year?
24. In a joint account, if one person is non-resident or foreign national, can bank open a joint account of applicants?
25. If a joint account applicant of Asaan Account is already maintaining a regular account in the same bank, should the bank accept him/her as joint account holder?
26. Whether obtaining undertaking from the customer as a part of AOF is mandatory as an alternate to Letter of Thanks/Confirmation. What other steps are needed to verify customers address?
27. As per AML/CFT Guidelines for banks/DFIs, certain customers like housewives and self employed individuals have been indicated under high risk elements to adopt certain enhanced due diligence measures. Whether banks can categorize such accounts in appropriate risk category instead of their professions only?
28. Whether the customer can be allowed to open regular accounts in the bank in addition to the Asaan Account?
29. If a customer is already having a regular account in one bank and wishes to open Asaan Account in the same bank, will he/she be allowed to open?
30. Has SBP withdrawn instructions on Basic Banking Account (BBA)?
31. Is there a requirement that the photocopies of identity documents provided by customers for opening Asaan Accounts be attested by Gazetted Officer, Nazim or Administrator etc.?
32. What would be the procedure for Asaan Account holders with respect to dormancy and activation of accounts and unclaimed deposits etc.?
33. What mechanism would be adopted by bank for opening Asaan Accounts of visually impaired persons or photo accounts etc.?
34. What if a Politically Exposed Person (PEP) requests to open Asaan Account?
35. Can a Microfinance Bank replace the micro saving accounts with Asaan Accounts?
36. Should Account Title contain words of & Asaan Account or its abbreviation at the end?
