Customer Awareness

More and more reports are emerging of cyber criminals impersonating government officials (as FBR, SBP Law Enforcement Agency, Policy, and FIA) using various techniques, such as phone calls, text messages, and emails, to obtain sensitive personal and banking details. This act of revealing such information could result in unsanctioned transactions and financial harm to the customers.

At Soneri Bank, we have implemented various measures to ensure the safety of our customers’ assets. We constantly monitor our systems for any suspicious activities and have put in place several layers of protection to keep your information safe from scammers and thieves. However, it is always important to stay vigilant and aware of the latest scams and techniques being used by fraudsters.

Customers are advised to take precaution and avoid sharing:

  • Personal details i.e. Date of Birth, CNIC number, mother’s maiden name, account information, etc.
  • FPIN (Financial Personal Identification Number), TPIN (Telephone Personal Identification Number)
  • OTP (One-time password)
  • Debit/Credit Card number, PIN and CVV

Soneri Bank will NEVER:

  • Send any emails/SMS that would require the customer to download a file from any link.
  • Ask for your Internet /mobile banking user ID and Password
  • Call you to ask your personal information.
  • Please do not respond to any such email/SMS and instead report such suspicious communications to our contact center on 111-766-374
  • We recommend regular monitoring/verification of your account balance to ensure your financial safety. Please update your mobile number and email address in your relationship branch in order to receive timely alerts of your account activity.

PBA Customer Awareness Message


    Last Update: 16/06/2024 09:20

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